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At Aromanova Shop, we are committed to providing you with the highest level of service, and we understand that sometimes issues may arise with your order. Whether you have questions about shipping, need to report a problem with your order, or wish to initiate a return, we’re here to help! Please fill out the application form below with the relevant details, and our customer service team will respond promptly to assist you. We aim to resolve all order-related issues quickly and efficiently, ensuring your complete satisfaction with our products.
FREE SHIPPING:
We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in the USA.
SHIPPING TIME:
Shipping time is 5-10 days. This doesn’t include our 1-3 day processing time. All shipping times exclude clearance/customs delays
TRACKING INFORMATION:
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.
LOST/MISSING PACKAGES:
Aromanova.shop is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address are correct before processing your order. If we have made an error we will fully take responsibility for the original order that was made for you at no charge. The customer is responsible for the address he puts on the site and must provide a secure location for delivery.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
For some shipping companies, it takes 1-3 business days for the tracking information to update on the system. If your order was placed more than 7 business days ago and there is still no information on your tracking number, please contact us.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us below at and we will do our best to help you out.